Bad Code Time-Out
Cannot Return to DisplayKEY Menu Options
Cannot eSYNC  DisplayKEY
KeyBox Container Will Not Open
KeyBox Shackle Will Not Release
Reset DisplayKEY Cradle
DisplayKEY User Guide  (PDF)

For toll-free technical support with your eKEY, DisplayKEY or KIMweb please call 1-877-699-6787.

Cannot eSYNC  DisplayKEY

• Make sure all the connections between the DisplayKEY, Cradle, power source, and phone line are secure. Make sure the DisplayKEY is seated properly in the DisplayKEY Cradle.

• Perform a reset on the DisplayKEY Cradle by inserting a paper clip into the reset hole in the back of the DisplayKEY Cradle.

• If your DisplayKEY is not updated, perform an immediate eSYNC to update your DisplayKEY.

• If a function fails, verify you are entering the correct PIN or shackle code and try the function again.

If you are unable to sync your key, you can call KIM Voice or go to the Agent Web Site for an update code. Call Field Support if you continue to have trouble syncing your key.

Cannot Return to DisplayKEY Menu Options

If you get into a menu option that you can't exit by pressing the up arrow key, press enter and 1 together to reset the Key.

KeyBox Container Will Not Open

If the KeyBox does not release the key container, you may have tried to access the KeyBox before or after timed access hours. Contact the KeyBox owner for access hours.

KeyBox Shackle Will Not Release

If the shackle does not release, verify that you have entered the correct shackle code and try again. Lift up on the KeyBox to relieve pressure on the shackle.

Bad Code Time-Out

When you enter ten incorrect codes within a 10-minute period, a buzz tone sounds and your DisplayKEY times out for 10 minutes. At the end of this time period, the Key self-activates and is again ready for use. To avoid a bad code time-out, verify that you are entering a correct PIN or Shackle Code before repeating the procedure.

Reset DisplayKEY Cradle

A tiny opening located next to the telephone ports houses the reset switch. If you place your Key on the Cradle and no lights illuminate in the Cradle's LED, this indicates that the Cradle has become locked and will not function. The Cradle must be reset to perform the battery recharge or complete an eSYNC.

Select one of the following methods to reset the DisplayKEY Cradle:

• Unplug the Cradle's power cord from the wall outlet then plug it back into the outlet.

• Insert one end of a paper clip into the reset opening and press the reset switch inside to reactivate the Cradle.

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